Frequently Asked Questions
How do I reserve equipment?
Browse our catalog, select your desired rental dates, and submit a booking request. You can also call us directly at (509) 956-5308 or email treehavenservices@gmail.com to reserve equipment.
What are your rental rates?
Rates vary by equipment. We offer daily, weekly, and monthly pricing on most items. Electric bikes are available for daily and 3-day rentals. Visit each equipment listing for specific pricing details.
Is there a security deposit?
Yes, a security deposit is required for all rentals. The deposit amount varies by equipment and is outlined in your rental agreement. Deposits are fully refundable upon return of equipment in good condition.
Do you deliver equipment?
Delivery may be available depending on the equipment and your location. Self-pickup is available from our location at 2779 Frog Hollow Rd, Touchet, WA. Contact us to discuss delivery options and any associated fees.
What happens if the equipment breaks down?
If equipment malfunctions due to normal use, contact us immediately. Do not attempt repairs yourself. We will work with you to resolve the issue as quickly as possible. Damage resulting from misuse or negligence is the renter’s responsibility as outlined in the rental agreement.
How are rental days calculated?
For tractors, 10 engine hours equals one rental day. For other equipment, a rental day is a 24-hour period from the time of pickup. Equipment returned late may incur additional charges.
What do I need to rent equipment?
You must be 18 years or older with a valid driver’s license. A signed rental agreement and security deposit are required before equipment is released. For tractors, you must demonstrate basic operating competence.
Do you offer operator services?
Yes, a skilled operator is available for the Massey Ferguson 5711D tractor at $375 per day. Contact us to schedule.
What is your cancellation policy?
Please contact us as soon as possible if you need to cancel or modify your reservation. Cancellation terms are outlined in your rental agreement.
Are the electric bikes street legal?
Our electric bikes (Surron Ultra Bee, E-Ride Pro SS 2.0, and E-Ride Pro S) are intended for off-road and trail use only. Riders must be 18 years or older. Maximum rental period is 3 days.